Author Archives for Jyrki Kallinen

About Jyrki Kallinen

Tired of outdated and expensive research methods? Call or send me an email, we have the cure at Crowst.

Taking the mystery out of mystery shopping

September 28, 2024 2:26 pm Published by Leave your thoughts

Mystery shopping is an established insight method used by marketing research companies. In this method, trained researchers go undercover and evaluate the experience at stores, points of sale, restaurants, and other locations of interest. However, they are not real customers. This article takes the mystery out of mystery shopping; Shopper insight is the valid method that leads to qualitative, customer-focused understanding.