Improve your customer experience
Smarter access to relevant human insight
Walk in your customers’ shoes
Multiple factors along the customer journey have an impact on consumers’ purchase decisions, buying behaviour and customer experience.
Crowst assists your business in understanding the big picture. Together, we’ll define the most important touch points to enhance your customer experience.
With the Crowst platform, capture the decisive moments that define your customer experience.
Develop a stronger understanding of the strengths and weaknesses of different touch points and gain valuable insights to continuously improve your customer experience.
Online and offline
In today’s multi-channel world, Crowst provides a unique method to understand customer experience across both online and offline channels.
Mobile web experience
Smartphones are the primary channel to access content. In Finland, Crowst has the best access to mobile consumers enabling an agile way to test and improve your online mobile experience.
You’re in good company
See how we future proof brands and companies with relevant human insight
“With Crowst, we want to ensure we are feeling the pulse of those who we are thinking of when developing our retail excellence. People who are interested in sports, personal development and wellbeing.”
Tero Tynkkynen, Commercial Director, Amer Sports
“It was so easy for us, and most importantly, the consumer engagement via Crowst didn’t slow down our concept go-to-market process, it only contributed to it.”
Marko Röytiö, Managing Director, Clas Ohlson Finland
“By working with Crowst we have learned the strength of mobile in sourcing direct insights from citizens. People are able to respond using their smartphones, which means the responses and automated insights are available on the Crowst Dashboard, always up-to-date.”
Heli Rantanen, Head of Citizen Interaction, City of Helsinki
Crowsters, consumers who live throughout Finland and use the Crowst mobile app to respond to studies, delivered us the first 100 responses from Helsinki to Oulu within 24 hours.”
Tomi Kuittinen, Head of Insight & Foresight, HKScan
“The relevance of the audiences match and speed on sourcing insights with Crowst has been invaluable to us.”
Mariana Liljeström, Research Manager at Vaasan Ltd
“User research is an integral part of our design and product development. We are constantly looking for new participants. Crowst’s platform helps us finding the right people quickly and efficiently.”
Kateryna Fan, Service Designer, F-Secure
By working with Crowst, we received vital information on the ice cream branding, products display and placements at POS. The information was collected and received faster than before, thanks to the agile and innovative service model of Crowst. We look forward to working with Crowst further to optimize our business performance in the market.”
Tommi-Juhani Jokinen, Customer Marketing Manager, Unilever Finland
More stories
More research insights in our blog
